If your employee’s wages have not been paid via quitt on the specified payday, this may be due to several reasons:
- The balance of your customer account is insufficient. In this case, please check the open amount, which you can see at the top right in the overview of your customer area and transfer it as soon as possible.
- The salary to be paid out is above the BVG limit, even though you are registered in the simplified procedure. If you have created a new contract with a salary that exceeds the monthly BVG limit of CHF 1,837.50 and we previously accounted for you in the simplified procedure, we must now register you with the compensation office in the ordinary procedure. This also applies if your domestic help has worked so many hours that the salary rises above this limit. In this case, you are requested to contact quitt support (firstname.lastname@example.org) so that the change of procedure can be made as quickly as possible and the salary can be paid out.
- Important information for the calculation of the contributions is missing. This can be the case especially if you have registered a new employment relationship and have not yet entered all the details (date of birth, residence permit, etc.) of your employee. Please check this in the menu item 'Employees' of your customer area.